Privacy Policy

MonoAUD is committed to maintaining the privacy and protection of our players’ personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the rights you have regarding your data. As an online casino licensed under Curacao eGaming, we adhere to applicable data protection laws and regulations in Australia.

1. Information We Collect

We collect various types of information when you register and use our services. The primary categories of data we collect include:

• Registration Data: This includes your name, date of birth, address, and contact information. We require this information to create and manage your account, ensuring that you meet the legal age requirements for gambling activities.

• Payment Details: We collect information necessary for processing financial transactions, including credit card numbers, bank account details, and other payment methods. This data is essential for deposit and withdrawal transactions to and from your account.

• Technical Logs: We automatically collect certain technical information when you access our platform. This includes your IP address, browser type, device information, and cookies. This data helps us understand how you interact with our services and improve your experience.

2. Purpose of Data Usage

The personal data we collect is used for several purposes, including but not limited to:

• Account Management: We use your information to set up and manage your account, allowing you to access our services and play online pokies.

• Marketing Communication: With your consent, we may send you promotional materials and updates about our services. You can opt-out of marketing communications at any time.

• Anti-Fraud Checks: We utilize your data to monitor and prevent fraudulent activities. This includes verifying your identity and ensuring the integrity of our gaming platform.

• AML Compliance: We are committed to complying with Anti-Money Laundering regulations. We may use your data to conduct necessary checks and report suspicious activities to the relevant authorities.

• KYC Procedures: We may require you to provide additional documentation to verify your identity, age, and residence. This is part of our Know Your Customer (KYC) procedures to ensure responsible gambling practices.

3. Data Sharing

MonoAUD may share your personal data with third parties under specific circumstances, including:

• Payment Providers: We share necessary information with payment processing partners to facilitate transactions.

• Verification Partners: We may collaborate with third-party verification services to confirm your identity and ensure compliance with regulatory standards.

• Regulatory Authorities: We may disclose your information to government bodies or law enforcement agencies where required by law or to protect our rights and those of our users.

4. User Rights

As a user of our services, you have specific rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you. We will provide you with a copy of your data upon request.

• Deletion: You may request the deletion of your personal data, subject to legal obligations we must fulfill. We will respond to your request in accordance with applicable laws.

• Restrict Processing: You have the right to request that we restrict the processing of your personal data in certain circumstances.

To exercise any of these rights, please contact our support team through the appropriate channels.

5. Cookie Policy

MonoAUD uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you and improve our services. We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the basic functionality of our website. They enable core features such as security, network management, and accessibility.

• Analytical Cookies: We also use analytical cookies to collect information about how visitors use our site. This helps us understand usage patterns and improve our platform’s performance.

By using our services, you consent to our use of cookies. You can manage your cookie preferences through your browser settings.

6. Data Security

We take the security of your personal data seriously. MonoAUD employs industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, firewalls, and secure servers. However, please be aware that no method of transmission over the internet or electronic storage is completely secure.

7. Changes to This Privacy Policy

MonoAUD reserves the right to modify this Privacy Policy at any time. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our services after any changes indicates your acceptance of the revised policy.

8. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please reach out to the support team through the available contact channels on our website. We are committed to addressing your inquiries and ensuring your data privacy rights are upheld.