Terms and Conditions

Introduction and License

MonoAUD is operated under a license issued by Curacao eGaming. Our platform offers a range of online pokies and real-money gambling services to users in Australia and other eligible jurisdictions. By accessing our website and engaging in our services, you agree to comply with these terms and conditions.

Eligibility

To participate in the services provided by MonoAUD, you must be at least 18 years of age. Additionally, users from jurisdictions where online gambling is prohibited or restricted are not eligible to create an account or play. It is your responsibility to ensure that you comply with the laws applicable to your jurisdiction.

Account Rules

• Only one account is permitted per person. Creation of multiple accounts will lead to account suspension or closure.
• Users must complete mandatory Know Your Customer (KYC) verification prior to engaging in real-money gameplay. This process ensures that all players are of legal age and comply with regulatory standards.
• You are responsible for maintaining the security of your account credentials. Do not share your login details with anyone. Any unauthorized access to your account will be your responsibility.
• Violations of account rules may result in consequences, including account suspension, restriction, or permanent closure.

Deposits and Withdrawals

Depositing and withdrawing funds are subject to the following rules:

• All transactions must comply with Anti-Money Laundering (AML) regulations. We reserve the right to request documentation to verify your identity and source of funds.
• Payments may be processed through various methods. Specific details regarding accepted payment methods will be provided on our website.
• Withdrawal requests will be processed within a reasonable timeframe, typically 24 to 72 hours. However, this may vary based on the payment method selected and the verification process.
• Users must ensure that they have completed necessary KYC verification before making withdrawals.

Prohibited Activities

The following activities are strictly prohibited on the MonoAUD platform:

• Cheating or any form of fraudulent activity will not be tolerated.
• Abuse of bonuses or promotional offers is prohibited and may lead to account suspension or closure.
• The use of bots or automated systems to manipulate gameplay is strictly forbidden.
• Exploiting system errors for personal gain will result in immediate account termination.

Limitation of Liability and Termination

MonoAUD reserves the right to suspend, restrict, or permanently close accounts if there are violations of these terms and conditions or if we suspect suspicious activity. We also reserve the right to comply with regulatory requirements and cooperate with relevant authorities. Under no circumstances will we be liable for any loss or damages arising from the use of our services.

Bonus Terms and General Promotional Conditions

Bonuses and promotions may be offered at our discretion. Specific terms and conditions will apply to each promotion, including eligibility, wagering requirements, and expiration dates. Users are encouraged to review these terms carefully before participating. MonoAUD reserves the right to modify or withdraw promotions at any time without prior notice.

Fair Play and Game Integrity Rules

All games offered on the MonoAUD platform are subject to rigorous testing for fairness and integrity. We employ random number generators and other industry-standard practices to ensure that all gameplay is fair and transparent. Any manipulation or fraudulent behaviour will be met with strict consequences.

Fraud Prevention and Security Monitoring

To maintain the integrity of our platform, MonoAUD employs advanced security measures and fraud prevention techniques. We continuously monitor gameplay and transactions to identify any suspicious activities. Users suspected of fraudulent activities will face immediate action, including account suspension and reporting to authorities.

Dispute Resolution and Complaint Handling Process

In the event of a dispute, users are encouraged to contact our support team for resolution. We are committed to addressing complaints promptly and fairly. If the issue cannot be resolved directly, users may escalate their complaint to appropriate regulatory bodies in Australia.

Governing Law and Jurisdiction

These terms and conditions are governed by the laws of Australia. Any disputes arising from the use of our services will be subject to the exclusive jurisdiction of the relevant courts in Australia.

Responsible Gambling Measures and User Protection Tools

MonoAUD is committed to responsible gambling and promoting healthy gaming practices. We provide various tools and resources to help users manage their gambling activities, including:

• Deposit limits
• Time-out periods
• Self-exclusion options Users are encouraged to utilize these tools if they feel their gambling is becoming a problem. For more information on responsible gambling, please refer to our dedicated responsible gambling page.

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. It is your responsibility to review these terms regularly for any updates or changes.